FAQ

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28
May 2024
29
May 2024

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THE KEY BANGKOK

FAQ

How many stars is the hotel?
3 Stars
How do I make direct contact with the hotel?
You may email, call or fax to the hotel,
rsvns@thekeybangkok.com
T +66 2 255 5825
F +66 2 255 5824
If I make an online booking, will I be offered a 'best rate'?
Online bookings generally offer the ‘best available rates’ for that date and time.
Are your hotel rates per person or per room?
Maximum number of occupants for each category of room is 2 persons. Extra person is charged at 800 Baht (12 years and above). Daily buffet breakfasts are only for registered in-house guests and are non- transferable
My credit card details necessary when making a reservation?
Yes, to guarantee the reservation only
Will my credit card be charged?
We may block an amount on the credit card,equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed.

Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full- prepayment at the time of booking but this will be made known at the time of making the reservation.

Guests can choose to settle the bill in cash or credit card at the time of check-out.

What is your cancellation policy?
Cancellation of guaranteed bookings should be advised 48 hours before the day of arrival.

All cancellations received after the option date and no shows on the date of arrival shall be subject to a cancellation / no show fee equivalent to one night stay and will be charged to the stated credit card.

Cancellation after office hours, during weekends and during Public Holidays are to be channeled via the Front Desk of the property at +66 2 255-5825 or through email: rsvns@thekeybangkok.com

Do you have pets' policy?
Regrettably, pets are not allowed
What are you check-in and check-out times?
Check-in time is 2:00 pm
Check-out time is 12:00 noon
Is it possible to check-in earlier?
Early check-in is subject to room availability.
What is the charge for late check-out?
Late check-out is subject to room availability and the charges are as follows:

Check out before 6.00 pm: 50% charge (based on overnight rate)

Check out after 6.00 pm: Full overnight rate (same)

Do you have non-smoking rooms?
Yes, we do.
What is the cost of an extra bed?
Regrettably, Extra bed available at THB 600 per night.
Is there an additional charge for visitors?
No, we do not charge for visitors, however, identification may be required for security purposes
What is the hotel’s policy regarding children?
Room :

– Children under 12 years old stay free of charge when using existing beds.
– Children 12 years and above are charged the full adult price of THB 600 nett.

* A baby cot for one child is free of charge.

If an extra bed is required, regardless of age, all room will be applied.
Children 12 years and above are charged the full adult price of THB 600 per night.
Children between the ages of 5 and 11 years are charged THB 300 nett per night.
Does the hotel provide baby-sitting services?
No, We do not have baby-sitting services
Are baby cots available?
Yes, baby cots are available upon request and are free of charge.

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